You can return the merchandise without explanation within 14 days of receipt.
Right of revocation
The following revocation policy applies to contracts for goods, which may be shipped as a package by courier.
Right of revocation of the goods that can be sent by parcel.
As a consumer, the customer has the right to return his order within 14 days without giving any explanation. This period counts from the time the client takes possession of the goods.
To exercise this right, the consumer must inform:
E-mail or contact point provided: [email protected]
By means of a clear statement (for example, an email) about your decision to cancel the contract of this contract, indicating your willingness to make a return, in which data will be provided to locate the purchase, such as the identification number of the order, full name of the client, and email from which the order was requested (in case of contact through the Web contact).
The form can be used for returns, however it is not mandatory. To comply with the return period, it is sufficient to send your decision to withdraw from the contract before the deadline set out above.
Effects of revocation
If the contract is cancelled, Phytodoxia Lab, S.L. will refund to the customer all payments received, including standard shipping charges (excluding shipping charges for special services) within 14 days of receipt of notice of cancellation. This refund will be made through the same payment method that was used in the original transaction, unless expressly agreed otherwise. In any case, this reimbursement will not cause any additional cost for the client. We can wait to make the return until we receive the goods or until we receive proof that the goods have been dispatched, whichever comes first.
The customer must return the products as soon as possible, and in any case, at the latest, within 14 days of receipt by us of your notification of cancellation of the contract.
The client must make the shipment through a transport agency, in addition to indicating that the cost of this postage is borne by the client.
He should send it to the following address:
Recipient: PHYTODOXIA LAB, S.L.
Address: Av. Vivar Tellez, 41
ZIP Code: 29700
In addition to attaching any possible proof of the company and tracking of the shipment to the email: [email protected], or as a response to the email in which the return has been requested.
Finally, we emphasize that for your right of return to occur, the product must arrive at the destination in optimal conditions:
With seal, without any visible use of the product, or serious deterioration in its packaging.
Return due to transportation error or shipment preparation.
Those cases in which there is some type of error or breakage of the product committed by third parties, and provided that they are completely unrelated to the actions or inactions of the client, they must report this fact as soon as possible to the Phytodoxia contact or by mail to [email protected] .com
In the same contact, you must indicate the full name of the client, the client’s email, the order identification number, and photographic evidence that helps verify the error made.
Once the error is confirmed, you will be given the option to return or proceed to make a new shipment of the order without any cost.
*Finally, we wish to inform our clients to speed up this procedure, that in those cases in which the client perceives that a product is in poor condition or very deteriorated before accepting it by transport, that the delivery person reject the order alleging the status of itself.*